Anyone — workers, suppliers, customers or members of the public — may raise a question, concern or grievance about our business practices, including human rights and supply chain matters.
Email hk@solitairecompany.com with the word Grievance in the subject line, call +852 2723 6606, or write to our office.
Every concern is treated confidentially, reviewed by senior management and answered. We do not tolerate retaliation against anyone who raises a concern in good faith.
Concerns about our RJC certification may also be raised with the Responsible Jewellery Council directly at responsiblejewellery.com/contact-us.