Our policies

Risk assessment

We keep a structured register of the risks in our business. Every risk is rated for severity and probability, matched with controls, and reviewed every year by the Director.

The register covers every area of the business:

  • Ethics and financial crime. Bribery, money laundering and the financing of terrorism — countered through know-your-customer checks on every counterparty, limits on cash transactions and a gift register.
  • Responsible sourcing. The risk of conflict diamonds entering our goods — countered by buying polished diamonds only, with WDC System of Warranties declarations on our invoices.
  • Product disclosure. The risk of goods being misdescribed — countered by applying the international grading system and describing every parcel accurately.
  • Our people. Child labour, discrimination and unfair terms — countered through age proof held for every employee, equal treatment, compliance with minimum-wage rules and an open grievance channel.
  • Health and safety. Accidents and emergencies in the office — countered through first-aid provision, tested fire equipment, insurance and an evacuation procedure.
  • Security of goods. Loss, theft or damage — countered through secure storage, controlled access and full insurance.
  • Environment. Waste and resource use — kept deliberately low as a small office, with reuse and recycling where we can.

Each entry records the risk, its rating, the controls in place and the residual risk after those controls. Anything that scores high gets an action plan with an owner and a review date. Anyone may raise a concern about any of these areas through our grievance mechanism.